Privacy Policy

This Privacy Policy describes how LEARNOCEAN TECHNOLOGY PVT LTD and its affiliates (collectively “LEARNOCEAN TECHNOLOGY PVT LTD”, “we”, “our” or “us”) collect, use, share, protect and otherwise process personal data through stemcity.ai (the “Platform”).

You may browse certain sections without registering. Products and services offered through this Platform are intended for India, and personal data will primarily be stored and processed in India. By using the Platform, providing information or purchasing a product or service, you agree to this Privacy Policy, the Terms of Use and applicable product or service terms under Indian law. If you do not agree, please do not use the Platform.

We collect personal data when you use the Platform, use our services or otherwise interact with us. This may include your name, date of birth, postal address, telephone or mobile number, email address, and information supplied as proof of identity or address.

With your consent and where permitted by law, information connected with payment instruments or optional Platform features may also be processed. You may choose not to provide information by not using the relevant service or feature.

We may collect transaction information and information about your use of the Platform, including behaviour and preferences that you choose to provide. Information collected directly by a third-party business partner is governed by that partner's privacy policy. Please review it before disclosing information.

We will never ask you to disclose a card PIN, net-banking password or mobile-banking password by email or telephone. Report any such request to the appropriate law-enforcement agency.

We use personal data to provide requested services, assist sellers and business partners in fulfilling orders, improve customer experience, resolve disputes, troubleshoot problems, communicate offers and updates, customise your experience, detect and prevent fraud or other criminal activity, enforce our terms, and conduct research, analysis and surveys.

Where personal data is used for marketing, we will provide a way to opt out. Access to certain products or services may be affected if necessary permissions are not provided.

We may share personal data with group entities, corporate entities and affiliates so they can provide products or services. They may market to you unless you opt out.

Data may also be disclosed to sellers, business partners, service providers, logistics providers, payment providers and reward-program providers where necessary to deliver services, meet legal obligations, enforce agreements, support marketing activities, or prevent and investigate fraud or illegal activity.

We may disclose personal or sensitive personal data to government or law-enforcement agencies where required by law or where reasonably necessary to respond to legal process, enforce our policies, respond to third-party claims, or protect rights, property or personal safety.

We use reasonable security practices and procedures to protect personal data against unauthorised access, disclosure, loss and misuse. Secure servers and internal security guidelines are used when information is in our possession.

Internet transmission cannot be guaranteed to be completely secure, and inherent risks remain when using the Platform. You are responsible for protecting your account login and password.

You may request account deletion through available profile settings or by contacting us. Deletion may be refused or delayed while a grievance, claim, shipment or other service remains pending. Once an account is deleted, access to it and its related information will be lost.

We retain personal data only as long as necessary for the purpose for which it was collected or as required by law. Data may be retained to prevent fraud or abuse, meet other legitimate purposes, or in anonymised form for analytics and research.

You may access, correct and update personal data through available Platform features. By providing information, you consent to its collection, use, storage, disclosure and processing as described in this policy. If you provide another person's data, you confirm that you have authority to do so.

You consent to being contacted by our corporate entities, affiliates and service partners through SMS, instant messaging, telephone or email for the purposes described here. You may withdraw consent by contacting us with the subject “Withdrawal of consent for processing personal data”. We may verify your request before acting on it. Withdrawal is not retrospective and may restrict services that require the information.

Review this Privacy Policy periodically. We may update it when our information practices change and may notify you of significant changes where required by law.

LEARNOCEAN TECHNOLOGY PVT LTD
B8-505, Adjacent to White Land, Kherki Daula Road, Gurugram, Haryana
Phone: +91 95991 85057
Monday–Saturday, 10:00–18:00