Cancellations and refunds
- Cancellation requests will only be considered when made within 7 days of placing the order. A cancellation may not be accepted once the seller or merchant has begun shipping the order or the product is out for delivery. In that event, you may choose to reject the product at the doorstep.
- LEARNOCEAN TECHNOLOGY PVT LTD does not accept cancellation requests for perishable items such as flowers or food. A refund or replacement may be considered where the user establishes that the quality of the delivered product was unsatisfactory.
- Damaged or defective items must be reported to our customer service team within 7 days of receipt. The request will be considered after the seller or merchant listed on the Platform has checked the issue. If a product is not as shown on the site or does not meet your expectations, notify customer service within 7 days of receipt. The team will review the complaint and make an appropriate decision.
- For complaints about products covered by a manufacturer's warranty, please refer the issue to the manufacturer.
- Where a refund is approved by LEARNOCEAN TECHNOLOGY PVT LTD, allow up to 10 days for the refund to be processed.